Effective Date: 11/19/2025

1. General Information

Knotty Bits (“we,” “our,” “us”) operates as a small business based in New Jersey, USA. By making a purchase, accessing the website, or using any service provided, you agree to the following policies, terms, and conditions.

2. Shopping, Returns, Refunds & Exchanges

Physical Item Returns

• Return requests must be made within 7 days of delivery.

• Buyer is responsible for return shipping costs.

• Items must be returned in original condition; buyer is responsible for any loss in value.

• Returned items must be shipped back within 30 days of delivery.

• Refunds are processed after inspection of the returned item.

Exchanges

Exchanges are not guaranteed due to limited inventory. When possible, customers may return an eligible item and place a new order.

Cancellations

Orders for physical items may be canceled only if they have not yet shipped.

Digital Items

• All digital items are final sale.

• No returns, refunds, exchanges, or cancellations are permitted.

• Downloads are delivered immediately upon purchase.

3. Payment Policy

We accept major payment methods as offered on our platform (e.g., credit/debit cards, PayPal, Shop Pay, etc.).
All payments must clear before an order is processed or shipped.

4. Shipping Policy

• Orders are shipped to the address provided by the buyer.

• Buyers are responsible for providing accurate shipping details.

• Knotty Bits is not liable for delays, losses, or damages caused by carriers, customs, or incorrect addresses.

• Tracking information is provided when available.

5. Privacy Policy (NJ & U.S. Compliant)

Information We Collect

We may collect:

• Name, email address, mailing address, and phone number

• Payment details (processed securely through third-party payment processors; we do not store full credit card numbers)

• Order history and customer service interactions

• Website usage data including IP address, browser type, cookies, and analytics

How We Use Your Information

Your information may be used to:

• Process and fulfill orders

• Communicate regarding purchases, shipping, or customer support

• Improve website performance and user experience

• Comply with legal obligations (taxes, fraud prevention, record-keeping)

We do not sell your personal information to third parties.

Sharing of Information

We only share data with trusted service providers that enable business operations, such as:

• Payment processors

• Shipping carriers

• Website hosting platforms

• Analytics and security services

These providers may only use your data to perform their contracted services.

Your Rights (NJ & U.S.)

Individuals have the right to:

• Request access to the personal data held about them

• Request corrections to inaccurate data

• Request deletion where legally applicable

• Opt out of marketing communications

• Decline cookies (where site functionality allows)

Requests can be made via the contact information below.

6. Website & Cyber Protection Policy

Data Security

We use industry-standard safeguards to protect your information, including:

• SSL encryption

• Secure payment gateways

• Firewall-protected hosting

• Regular security updates and monitoring

• Limited-access controls to sensitive data

However, no online transmission is 100% secure. By using the site, you acknowledge these inherent risks.

Cookies & Tracking

The website may use cookies and similar technologies to:

• Improve functionality

• Analyze traffic

• Store user preferences

• Enhance shopping experience

Users may disable cookies in their browser settings, although certain features may not function fully.

Prohibited Website Use

Users may not:

• Attempt to access secure areas without authorization

• Interfere with or disrupt website functionality

• Introduce malware, bots, or harmful code

• Use the site for fraudulent activities

Violations may result in denial of service and legal action where applicable.

7. Intellectual Property

All content on this website—including designs, patterns, photos, branding, graphics, and text—is the property of Knotty Bits and protected under U.S. copyright law.
Unauthorized reproduction, distribution, or resale is prohibited.

8. Limitation of Liability

To the fullest extent permitted by New Jersey and U.S. law, Knotty Bits is not liable for:

• Damages arising from website use

• Losses caused by third-party services (shipping carriers, payment processors, hosting providers)

• Buyer misuse of products, patterns, or digital content

9. Changes to Policies

Policies may be updated at any time. Updates take effect immediately upon posting.

10. Contact Information

For any questions regarding policies, privacy, or your order, please contact:
Email: info@knottybits.shop
Location: New Jersey, USA